The delivery took too long, and I really want to give a bad review. What should I do?

Good morning, sir.

In this fast-paced city, takeaways have become a common part of our lives. I can deeply empathize with the frustration that arises when unexpected delays or miscommunication occur after a long day, particularly when one is hoping for a delicious takeaway to bring them some comfort.

On that day, you placed your order for your favorite tea with high expectations, imagining the satisfaction of the sweet milk tea sliding down your throat. However, as the minutes ticked by, the takeaway never arrived.

You begin to feel a bit anxious and check your phone from time to time, hoping to see a message that the rider has arrived. This waiting period seems to drag on, making time seem to pass more slowly than usual.

At last, the rider's phone rings, but you are somewhat perplexed by the slurred speech. You try to listen and understand what he is saying, but the communication barrier makes the conversation rather challenging.

It is possible that the rider at the other end may also be feeling a similar level of anxiety and helplessness. It is also conceivable that he may not be familiar with the area or have encountered an unexpected situation.

You try to communicate with the rider in every way you can, sending texts, pictures, and even trying different ways to describe the location, just hoping to get your takeaway as soon as possible. This effort reflects your patience and wisdom, as well as your love of food and pursuit of life.

When the rider finally comes into view, you observe a man of about 30 to 40 years old, with a slightly chubby build, dark complexion, and dressed in blue work clothes. He appears to be perspiring quite profusely, and there seems to be a hint of apology and fatigue on his face.

It is not difficult to imagine him shuttling through the city streets in the hot weather, toiling away to make a living.

When faced with this situation, you did not choose to blame or complain. Instead, you accepted this unpleasant experience with tolerance and understanding.

You recognize that everyone is facing challenges in making a living, and the rider may have done their best in the circumstances. This empathy and understanding deepen your appreciation for the emotional connection between people and heighten your awareness of respecting and accommodating the difficulties of others.

First of all, I see your patience and rationality. When faced with this situation, you did not choose to vent your emotions directly, but instead tried to communicate with the rider and work to resolve the problem.

Your calmness and rationality are worthy of our admiration and reflect your high quality and cultivation.

Furthermore, I admire your courage and determination. When deciding whether to give a bad review, you thoughtfully considered your options and made a well-reasoned decision.

Your responsible attitude towards your actions is worthy of our admiration and reflects your high quality and cultivation.

I understand that you may ultimately choose to give a bad review. As a consumer, you have the right to express your opinions and feedback on the quality of service.

I believe that when you give a bad review, you will also objectively state the problem and hope that the platform can improve its service and provide a better experience for more users.

I would like to take this opportunity to say that although this experience was not a particularly enjoyable one, it did afford you the chance to demonstrate a number of excellent qualities. These include patience, rationality, creative thinking, tolerance, understanding, courage and determination. I am sure that these qualities will accompany you through every stage of your life and become your valuable assets.

I also believe that you will be able to face future challenges and difficulties with a more positive attitude, as you already have the ability to solve problems and deal with stress.

Life is full of uncertainties and changes, and it is these experiences that shape our character and our lives. Although your takeaway experience was frustrating, I believe you will draw strength from it and move forward with greater determination.

You approach challenges with a positive and rational attitude, striving to find solutions. This spirit is commendable. I wish you all the best in the future and hope that you will continue to be optimistic and resilient. I believe you will create an even more exciting chapter in your life.

I also hope that the takeaway platform will continue to improve the quality of its services and reduce the occurrence of similar problems, so that consumers can enjoy more convenient and efficient services.

Topic Master, I wish you well! The world and I appreciate your contributions.

First, when we order takeout, we have every right to click on a bad review if problems occur, such as time overruns or delivery errors. If you don't feel good about it, you have every right to use this platform to express your opinion.

Secondly, we must consider why the delivery person was unable to deliver on time or was not familiar with the location. We can judge from his age or roughly analyze his language habits. While we may not be able to find the reason, this point allows us to feel that you are not trying to blindly blame the other person, but are thinking about the underlying reasons and seeing if there are special circumstances.

This proves you're not trying to make things difficult for him on purpose. You're genuinely trying to solve the problem.

I would like to speculate on a possible reason. It is that everyone is good at different things. Some people are naturally good at directions and can find a destination at once. Others are not good at directions and cannot find a destination even when told where it is.

For occupations, it is true that drivers or people who are familiar with city roads are generally better at finding directions. However, there are special cases where the person is not good at this but happens to be in that occupation.

We can learn from each experience and find a way to describe our position that is more convenient or that more people can understand. This is also a way to allow ourselves to eat as soon as possible.

It's also possible that the other person has just started working and is not yet familiar with the area or the job itself. In general, you can give them some room to grow. Of course, if it involves serious overtime, an outrageous situation, or a very poor attitude, we also need to protect the rights of consumers.

Dear Sir/Madam, Thank you for your feedback. My name is Li Di and I am grateful for our conversation. Kind regards, Li Di

By describing the very unpleasant feelings you experienced during this takeaway delivery, you can demonstrate that you placed an order at the same address, but the delivery person was unable to locate your address, despite it being less than 100 meters away, as you could see on your phone. You attempted to guide him to your address, but he repeatedly stated that he could not hear you clearly. Even the most patient individual would likely feel discomfort at this point. Later, he delivered the incorrect address and stated that he did not understand what you were saying. Nevertheless, you were still attempting to assist, sending images and text messages. It is evident from this account how anxious you were to assist the delivery person, yet he still asserted that you were not speaking clearly. This is akin to placing the blame on you, which is highly discomforting. Furthermore, he was several minutes late, which may have prompted you to leave a negative review. After meeting the delivery person, you described his appearance, and it is clear that you feel bad for him. You are a kind and compassionate individual, but your feelings are also important. You were angry, furious, and even a little aggrieved. Consequently, you raised this issue and wanted to leave a negative review, but you did not want to. What should you do?

A gesture of encouragement and support.

It is understandable that you feel disappointed and angry when the service you expect does not meet your expectations, particularly when you have attempted to communicate with the delivery person. In such a situation, you may desire to be heard, understood, and respected.

It is understandable that you may want someone to fully comprehend your frustration and provide the necessary care and support. It is also understandable that you may feel ignored in the process, which can be uncomfortable.

In this case, it seems reasonable to leave a negative review, as you want to express your dissatisfaction and encourage the service to improve. However, I understand your hesitation, as you are aware that it may have a negative impact on the rider.

You may be seeking a method of articulating your sentiments in a way that does not cause distress to the other party.

You may wish to consider providing a written account of your experience and feelings, outlining the reasons for your dissatisfaction with the service. This will enable the rider to gain a clear understanding of the issues you have encountered, rather than simply seeing a negative review.

You may also provide suggestions to the delivery platform, with the hope that they will implement improvements to the quality of service, such as providing clearer navigation information or better communication training for riders.

You may also wish to contact the rider to enquire as to whether he encountered any difficulties or if there is anything that can be improved. This will enable you to inform him of your dissatisfaction and assist him in understanding how to better serve customers.

This approach may help you feel more satisfied, as you have done your best to express your opinion and given the other person an opportunity to improve.

This should not be a challenging process. In some instances, understanding and communication can be more effective than making simple judgments. You may also be interested in learning how to express your emotions and contribute to positive change.

From your responses, it is evident that you possess a compassionate and enthusiastic disposition. It is our collective aspiration to live in a harmonious and mutually understanding society. You are an asset to our organization.

I hope this response has been helpful. Best regards, [Name]

When you encounter a takeaway rider who cannot find your location accurately and encounter communication barriers, resulting in order timeouts and dissatisfaction, it's important to understand that your impulse to give a bad review actually stems from several psychological factors that are intertwined.

As a consumer, you have every right to expect the best from the service you purchased. You expect the service provider to complete the service accurately and without error, at the agreed time, place, and manner. When this expectation is broken, you feel a sense of loss and dissatisfaction, which is based on your perception and evaluation of the quality of the service.

Second, your passion for leaving a bad review shows how much you care about justice and compassion. You know the rider may face many challenges, like road conditions, weather, and communication barriers. This makes you want to stand up for your rights while also showing understanding and tolerance to the other person.

This conflict of emotions presents an exciting dilemma for you to navigate!

Furthermore, from an ecological psychology perspective, your state of mind also reflects the interaction between people and their environment. Your community environment, cultural background, and social values all subtly influence your behavior and decision-making.

In this particular situation, you may feel that giving a bad review will have an unnecessary negative impact on the rider, which makes you feel morally and ethically uneasy. But don't worry! There are plenty of other ways to share your feedback and help other riders avoid the same experience.

The first thing you can do to conquer this psychological conflict is to recognize your own feelings and needs. You have the right to give feedback on unsatisfactory service, which is a great way to protect consumer rights!

At the same time, you should also understand the situation and possible difficulties of the rider, and try to express your dissatisfaction and suggestions in a calm and rational manner.

Second, you can try to solve the problem through more effective communication methods. For example, you can try to tell the other person about buildings with obvious signs or specific walking routes.

And there's more! You can also confirm the specific delivery location and method with the rider in advance. This helps to avoid any misunderstandings or delays caused by poor communication.

And finally, learn to give others understanding and tolerance while defending your own rights and interests. When giving feedback, try to describe your actual experience and suggestions as objectively and fairly as possible, and avoid using overly intense or emotional language. This is your chance to shine!

You can also give the rider some specific suggestions for improvement or encouraging words to help them improve the quality of their service.

In the future, when you encounter similar situations, you can adopt the following strategies to better resolve the problem:

Get ready to make your order the best it can be! Double-check the address, phone number, name, and other information before placing the order to ensure accuracy and completeness. You can also communicate in advance with the rider or merchant about the specific delivery time and method.

There are so many ways to communicate! If you're having trouble understanding each other over the phone, try texting, sending pictures, or even posting on social media. This can help you express your needs and suggestions more clearly and help the rider understand and implement them better.

Be patient and polite! It's so important to be patient and polite during communication. Even if you encounter dissatisfaction or misunderstanding, try to express your views and suggestions in a calm and rational manner.

This is a great way to reduce conflicts and misunderstandings and help solve problems better!

If you need help, you've got options! If you can't solve the problem yourself or encounter serious service quality issues, you can seek help from the delivery platform or relevant organizations in a timely manner. They can provide more professional solutions and support, and help you safeguard your rights and interests.

Good question!

It's pretty normal in everyday life to run into situations where you feel like giving a bad review, like when the delivery service takes too long to get your food.

With that in mind, I've put together a few comments for you to take a look at.

The reason for "Now I really want to give a bad review. I really want to give a bad review" may be because of some negative emotions, so it's important to understand your emotions and motives.

For instance, as you mentioned, the end result was that there was still a few minutes of overtime after the communication wasn't as smooth as it could have been.

This experience and result require a way to express your dissatisfaction or to gain a sense of psychological satisfaction by giving a bad review.

Or it could be that you want to give the delivery person a bad review because you have certain personal expectations.

As you described it, you said, "I don't understand why other riders can deliver it, but this one can't."

The fact that this delivery service didn't meet your expectations and your desire to give a bad review may also reflect your perception of the gap between the quality of the service and your expectations.

But if you think about it, it's still the result of this unpleasant or unsatisfactory experience and the resulting sense of being out of control.

They think that by leaving a bad review, they can show they have some influence or control over others, feel superior psychologically, and indirectly make themselves seem more valuable and important.

So, the psychological process behind wanting to give the delivery boy a bad review is pretty complex. It involves a mix of personal emotions, personal expectations, and the desire for control.

Knowing these psychological mechanisms can help you handle negative emotions better, communicate more effectively, and reduce the impact of negative emotions on yourself.

There's an understandable psychological reason for leaving a bad review, but there's also a legal right set out in the contract.

I hope you can calm down and face this matter with a positive attitude by analyzing your own psychological mechanisms.

My advice to you, as the active and entitled party, would be to be a little more tolerant and forgiving. Try to respect every worker, including the delivery boy, and their hard work and dedication.

If you're not happy with the service this delivery guy provided, you can suggest ways he could improve in the future instead of just leaving a bad review.

Plus, you haven't lost anything financially. You've just got some negative emotions that make you impatient during communication.

At the end of the day, we all want to be respected and understood. By being tolerant and patient, and by communicating with kindness and respect, we can make society more harmonious and bring more joy to our hearts.

I hope this is helpful for you!

Hello, I'm Xin Tan, Coach Fei Yun here. Life is a beautiful journey, not for appreciation, but for blooming.

I get it. You paid for a service, but it didn't meet your expectations. The milk tea suddenly didn't taste good anymore. The customer is always right, and you have the right to give a bad review with just a few clicks of the mouse. This allows you to vent your dissatisfaction and also serves as a warning to the delivery boy.

But is there a better option than leaving a bad review? I'd be happy to discuss it with you.

?1. Where does dissatisfaction come from?

You order some tea online, but the delivery guy can't find the place. You check and confirm, but the other person says you're not speaking clearly. You tell him the address urgently and in various ways, but he hangs up.

Not only did you lose money, but you also had a bad experience that made you think less of tea in general.

You're upset with the other person for being unskilled and wasting your time. You're also frustrated with him for not respecting you, for always blaming you, and for hanging up on you.

You're also frustrated because you clearly put his interests first, but he doesn't seem to appreciate it.

Basically, it's a sense of frustration at not being understood or respected by the other person.

The late delivery of tea is just one example. We also wait in restaurants and teahouses, sometimes for much longer. Even with food and drink, things can go wrong, but we don't get angry like this.

When you place an order on the platform, you have certain expectations. You expect it to be delivered on time and you want to be able to see when it's going to arrive. When expectations aren't met, it's disappointing.

On top of that, there were discrepancies in the information you received from your phone conversation.

2. Blessings and calamities go hand in hand.

There are two sides to every story. It seems like the rider couldn't find the place and it held up your tea. This really made you feel bad.

But you've also been given a valuable gift as a result of this incident.

There's an opportunity for you to see your own pattern: when you become angry, anger is an outward attack, a manifestation of your powerlessness.

The anger is sending you an important message: behind the emotions are your unmet emotional needs for respect, recognition, and acceptance.

There are always more than three solutions to every problem. A bad review is one of them. Put yourself in the rider's shoes and think of more possibilities. Maybe the rider is new to the route and just happened to not know where you were. Maybe he encountered traffic jams or a minor traffic accident on the way... In short, there must be a reason.

When you think of more possibilities, you'll also understand him better. A bad review might even affect his income, which could have knock-on effects for his children's schooling and the elderly's livelihood.

As you're here to vent your anger, you can also share your emotional story with more people and inspire them.

Think on a higher level and use your best self to connect with the other person. When you do, you'll grow as a person and see that life is all about practice.

I hope this is helpful to you. The world and I love you.

If you'd like to keep the conversation going, you can follow my personal page, "Heart Exploration Service."

Hello, I can imagine that it is similar to meeting someone in person when you read their words.

After reading this detailed account, I can understand why you were upset. The initial motivation for ordering takeaway was its convenience, which can save us time and effort and provide a source of happiness, such as the tea you mentioned in your description. However, it seems that the delivery person's inability to find the way led to a negative experience, which affected your mood.

Perhaps we could discuss this further?

I believe you mentioned that you had ordered a drink from a delivery platform, but the rider was unable to locate the exact location despite the same address, phone number, and name. Could you please clarify what happened?

1. When the delivery person encountered difficulties finding their way here and was unable to comprehend your instructions, how did you experience feelings of [anxiety] in that moment?

2. When you have tried every way you can think of to explain to the delivery person, but they still don't seem to understand, it's natural to feel frustrated.

3. You mentioned that you "wanted to give a bad review." Could you please tell me what you did in the end?

The above three points are intended to show you the real trigger of anxiety and anger. It may be that when these moments occur, the feeling in your heart is that your demands are being ignored. Returning to this incident, you ordered tea on the takeaway platform, and you originally wanted to bring yourself a sense of pleasure by drinking your favorite tea. However, because the delivery person was not attentive or caring enough, they unfortunately did not meet your expectations. At times like this, you may find it helpful to have a way to contain your emotions, so the delivery person's attitude and quality of service become the focus of your attention.

From another perspective, we can present something deeper and broader.

First of all, we must acknowledge that the delivery person is ultimately responsible for the late delivery. It is not fair to punish ourselves with his responsibility. (To put it more bluntly: whether the meal arrives early or late, as long as it finally arrives in our hands, we have received our money's worth.)

Secondly, I understand that not all deliverymen are able to navigate roads with the same precision. However, the majority of them are still quite adept at doing so. It's important to remember that when we focus on a specific situation, it can lose its significance in the larger context.

I would like to reiterate that the purpose of the review mechanism is to ensure that the platform's services align with the needs of its customers. There is no absolute right or wrong in this regard, and it is up to each individual to decide what constitutes a suitable review.

If you have any thoughts or feedback about takeaways, please feel free to share them on the relevant platform. Your honest feedback can be a valuable contribution to helping takeaway platforms improve the quality of their service.

Furthermore, I observed that you described the delivery person's appearance. This further reinforces my belief that you are a kind individual, but that sometimes our kindness needs to be a bit assertive. I believe you possess this strength, and although you didn't fully utilize it this time, you have done everything you can in the whole process.

I'm afraid we've run out of time, so we'll have to conclude here for now.

I hope that the above responses and sharing can provide you with the confidence, strength, and inspiration you need to deal with similar situations.

Please take care of yourself.

Hello!

A pat on the back

The delivery was late. Should I give a bad review?

The delivery was late, there was no communication, the attitude was rude, there was no apology. This gives a very chaotic feeling, and the result is anger and frustration. I really want to give a bad review – is that okay?

You can, it's your right. The platform gives consumers rights too.

The questioner blames themselves for being dissatisfied with the delivery person and the shopping experience. They worry about retaliation and this makes them feel angry and frustrated.

I usually order takeaways. Have I ever given a bad review on purpose? I'm not always the person who gives bad reviews. I'm not emotionally unstable. I understand my emotions and I'm tolerant. Even if I give a bad review, I'm still a good person.

Clicking "bad review" doesn't make you a bad person. You don't have to feel guilty for having a bad shopping experience. You can express your feelings without feeling guilty.

If you understand your emotions, you'll feel calmer. You'll be able to look at things more calmly and objectively. The delivery person may not have intentionally caused harm. But he did not handle the conflict well. That's his responsibility. Even if he is complained against for giving a bad review, he still needs to take responsibility. As a consumer, you want to be met during the shopping process. You want a good shopping experience. You want a reduction in conflict during the service process. You want to be well taken care of. If these needs are not reasonably met, you'll feel angry and disappointed. You'll have a right to give a bad review.

From a human moral perspective, we can develop tolerance and understanding when we have emotional control and self-care abilities. We can understand that unclear information may cause a delay in food delivery. When communicating face-to-face, I may hope for a more positive response and explanation. Emotionally, I can then be more understanding, but if the other party does not make up for it, I will become angry. This is also an understandable emotion.

If the delivery person is not good at expressing himself, I can still understand the true story and treat him with tolerance. But this requires more energy, and I shouldn't force myself to do it. If I do, I'm just pretending to be someone I'm not. In the future, the same conflicts will be inevitable, and they may be even more difficult to deal with.

Respect your feelings and be tolerant of others. Don't accuse others harshly or feel guilty.

I hope this helps.

Spilled milk is unavoidable, but I hope you have a good day.