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How do you see the act of labeling customers based on physical appearance, as exposed by Hotpot Express?

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How do you see the act of labeling customers based on physical appearance, as exposed by Hotpot Express? By Anonymous | Published on December 18, 2024

Haidilao has been exposed for labeling customers based on their physical appearance, but the company has stated that it has "clearly prohibited the marking of customer personal information" and respects the privacy of every user.

Not just Haidilao, big data also labels our every action online, and in real life, it's even more so:

Parents label us as "hardworking/lazy"...

Teachers label us as "good at math/poor at English/needs more attention"...

Bosses label us as "has potential/often late"...

Sometimes, we also label ourselves with some positive or negative tags.

Wishing to know how everyone views the act of labeling, and how to remove some negative and negative tags?

Seth Seth A total of 2303 people have been helped

Hello, question asker! I'm excited to tell you that the "labeling behavior" described in your question is actually divided into two categories:

One type is the so-called "commercialized tags," where business platforms label each person's characteristics and attributes. It's pretty amazing how this works! For example, as customers of TikTok, we exist in the TikTok data platform with various "tags," so that TikTok videos can be personalized for thousands of people based on big data and push things to you that it thinks you'll be interested in.

The second type of "label" you mentioned is more about the people around us, defined by our behavior or the characteristics they see in us. However, it seems that when we discuss the "label" of a person in life, it is often derogatory, meaning the bad things about that person.

I'm excited to find out why the questioner has this problem! Could it be because of the amazing Haidilao event, or are labels also an issue for the questioner? If so, welcome! Please comment and leave a message so we can discuss it.

I want to tell the questioner that a person is inherently unique, and it's great that we handle different things, treat different people, and feel in different moods in different ways! Based on the labels others give us, we can more readily face them, especially the ones we don't think are reasonable and don't fight for. Of course, if they are perceptible, we can also use them to identify problems and make continuous progress!

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Brandon Michael Phillips Brandon Michael Phillips A total of 6851 people have been helped

Labels are ubiquitous in our lives. It is challenging to eliminate them entirely. For instance, our names, pronouns, gender classification, and various other terms, including nouns, verbs, and adjectives, can be seen as labels.

It is important to exercise caution and avoid excessive elimination of labels. This approach can be risky. Additionally, it is crucial to refrain from arbitrary negative labeling of others. The Haidilao incident, in which customers were labeled based on their physical characteristics, is a case in point. If the label is positive, it is more likely to be accepted.

If the label is negative, particularly one that is widely regarded as unfavorable, it is advisable to avoid being labeled in this manner.

As few people are able to accept negative feedback, it is similarly the case that few people are able to tolerate opinions that differ from their own.

The use of labels is a method of simplifying the lives of people. It allows us to distinguish between individuals, identify products, determine costs, and understand their intended purpose. However, if labels are misused, it can result in undesirable outcomes. Similarly, an outright rejection of labels may also lead to the opposite extreme of de-labeling.

Both of these approaches are strongly discouraged. It is essential to respect the privacy of every user. If the other person allows themselves to be labeled, then you can do it, and vice versa.

At times, we may find satisfaction in the labels we are given. Many would likely desire qualities such as fairness in skin tone, beauty, wealth, and intelligence. While we can reject negative labels, we can also assess whether positive labels align with our attributes and strive for continuous growth and expansion of our capabilities.

Please advise.

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Beckett Martinez Beckett Martinez A total of 3966 people have been helped

Haidilao has recently been the subject of criticism for labeling customers' physical characteristics. The company has stated that it has "clearly prohibited making remarks about customers' personal information" and respects the privacy of every user. In the online comments on this matter, many people have questioned whether this constitutes user profiling or precise artificial intelligence big data, and have expressed surprise at the company's actions.

From my perspective, this is simply a standard practice within Haidilao's operations, one that is also employed by other companies in the sales sector. Baidu Baike defines user profiling as follows: "User profiling, also known as user roles, is an effective tool for outlining target users, connecting user demands with design direction, and is widely used in various fields."

Therefore, companies profile and label their customers according to their own needs, with the aim of providing a superior level of service and fostering a sense of familiarity. Is this not what many people desire?

We treat all individuals as though they were our guests. If an online user feels uncomfortable with a label, it is either because the label does not align with their perception or it is so accurate that it triggers a defensive response.

In my estimation, the most significant misstep Haidilao made was allowing customers to view these comments.

The focus of today's discussion is labeling.

Indeed, the act of labeling is a fundamental aspect of human nature. Throughout our lives, we engage in self-labeling, other-labeling, and even labeling of concepts.

We establish a personal brand, which may include attributes such as hard work, intelligence, and academic achievement. This is similar to how celebrities manage their personal brands as brands.

Furthermore, we categorize others based on characteristics such as friendliness or selectivity. Additionally, we tend to be truthful with individuals but less so with the supernatural.

Naturally, if you are determined to communicate in a meaningless, incoherent manner, I have nothing but respect for you as an individual.

The final point is that we are labelled by others. This is simply a case of the wheel turning, as we label others with a clear conscience.

However, when others label us, we tend to reject it, particularly if the label is negative. This can be challenging.

For instance, if someone were to say that we are friendly, we would likely be pleased. However, if they were to say that we are picky, we would probably become upset. Interestingly, the outcome aligns with the label, which is somewhat ironic.

What are the implications of labeling?

Firstly, it is evident that we all have a penchant for labelling, and that we are unable to undertake any task without the use of labels.

To illustrate, if you wish to travel from Beijing to Shanghai, you will need to purchase a train ticket. Your ID card serves as a form of identification.

Would you be able to leave the premises without this label?

Labels play a significant role in defining our identity, particularly in relation to the three fundamental questions in philosophy: "Who am I?"

One may also utilize labels to elucidate one's identity. One's name, for instance, can be regarded as a label.

Your surname is a key identifier that determines whether you are from the Wang or Li family. This is a label that plays a significant role in defining your identity.

Your name, gender, age, date of birth, place of origin, and other identifying characteristics serve to define your personal identity.

It is often assumed that a lack of self-knowledge is due to the lack of clarity in the labels applied to us.

Since having a child, I have often reflected on the loss of my own identity and the shift in my role from wife to mother. It is interesting to consider how many people know the names of their child's classmates' parents.

I am unaware of that particular matter. When a WeChat account is added, the notes are all about who is the mother of whom.

In this context, we are discussing labels of personal identity, which are typically objective. However, there are instances where subjective labels are more prevalent, and they can potentially cause greater harm.

Secondly, the efficacy of labels is debatable. If they can be applied, they can be removed, or even simply disregarded.

The labels in question are subjective. For example, Er-Gou, who has made a fortune next door, labels us as paupers; Zhang San, who has two children, labels us as single dogs; and Wang Mazi, who has had plastic surgery to look like a celebrity, labels us as too ugly and negatively affecting the appearance of the whole village.

It is not the objective nature of the label that is the issue; rather, it is our response to it.

If we are not concerned with the opinions of others and have a clear understanding of our own identity, the labels that others place on us are inconsequential. This likely requires a certain degree of autonomy, including the ability to accept oneself, not seeking external validation, not trying to meet the expectations of others, and avoiding conflict.

In conclusion, personal growth is a crucial aspect to consider.

As the adage goes, if one lacks moral principles, one cannot be held against one's will. Similarly, if one is not concerned with labels, one cannot be compelled to adopt them.

Thirdly, it is beneficial to adopt a more positive approach to labels. I would encourage you to give yourself more of them.

As previously stated, labels are a form of self-presentation. We therefore recommend that you assign yourself a label and allow others to define it.

I have identified myself as socially anxious on numerous occasions. This allows me to avoid engaging in uncomfortable conversations and to maintain a sense of ease in situations where I am not the center of attention.

You can also label yourself with a label of self-discipline and then work hard to embody that quality. Perhaps you lacked self-discipline in the past, but when you label yourself and announce it, preferably to the world, and then work hard to demonstrate self-discipline, such as getting up at 6 a.m. every morning, running 2 km every day, reading 10 pages every day, etc., then slowly you will become more and more like the label. Eventually, you will become the person on the label.

What is your desired professional profile? What image do you want to project to your clients and customers?

You may wish to consider regarding these as your own label and working hard to achieve it.

Life is a continuous process of self-evaluation and adaptation. Whether we strive to align with our desired identity or resist the expectations of others, we are constantly labeling, removing labels, and labeling again.

The final judgment and general label will only be affixed once the dust has settled. It should be noted that this is a subjective process.

It would be prudent to refrain from attaching labels to situations and individuals.

I am a licensed psychological counselor with a multifaceted personality, encompassing both depressive and optimistic tendencies. I am passionate about the world and about you.

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Layla Price Layla Price A total of 1994 people have been helped

Hello, questioner!

I'm Yi Ming, a heart exploration coach.

I think you've brought up a great topic for discussion.

I'd be happy to share my understanding with you and everyone else.

1. The advantages of labeling.

1. The advantages of labeling.

When people have limited time and want to process a lot of information, labeling is definitely more efficient.

If you want to process a lot of information in a short amount of time, labeling is definitely more efficient and less work.

For instance, if the homeroom teacher labels us as "good at math/bad at English/needs more care" and gives similar attention to similar types of children, it makes it easier for the teacher to manage them in a targeted manner.

It might not be 100% accurate, but it can have a positive effect.

It's the same when our boss labels us as "promising/often late"...

Those with potential can be encouraged to develop their skills, and those who are often late for work that may be important can be temporarily not assigned to avoid delaying important matters, etc.

I think the initial intention of labeling at Haidilao is really important.

For instance, it might be helpful to know the kinds of orders guests tend to make.

However, if this is done for personal gain or to invade the privacy of guests, customers will feel disrespected and may even choose not to eat there.

Positive labels have a way of influencing people. For instance, if some students are labeled as inquisitive and studious, these children usually become more inquisitive and studious.

Labeling is also a quick way to make a first impression when you're introducing someone to others.

2. The drawbacks of labeling.

Not all labels are reliable.

People, relationships, and situations change all the time.

One person can be very different when dealing with different people and in different situations.

Some people are happy to chat and laugh in front of friends, but they might not be so keen on speaking to people they don't know that well.

Labels are inflexible. They can cause confusion.

As with bosses who call an employee "procrastinating," if the reasons behind the procrastination aren't looked into and the employee is punished or criticized, it's unlikely that their motivation will be boosted. They'll probably just feel more frustrated.

It might be a good idea to find him a more suitable position or ask him if he's having any problems at work.

This also applies to family members.

Similarly, some husbands may think that since their wives don't see them sometimes coming home early and sometimes doing housework, they can just do as they're labelled, which is not helpful for change.

3. "How can I get rid of some negative labels?"

3. "How can I get rid of some negative labels?"

Some negative labels can actually be a good thing for independent and self-reliant people. They can be a way to prove that they can do better than before.

Some negative labels can actually be a good thing for independent and autonomous people. They can be a kind of challenge, and it's an opportunity to prove that you're not like that.

For instance, a study showed that a group of people labeled as reluctant to donate to charity gave more than a group labeled as eager to donate.

This is what we call the reverse effect of labeling.

It's important to learn to view negative labels more objectively.

It's important to learn to view negative labels more objectively.

For instance, if someone labels you in an unfair way, you can simply ignore it if it doesn't affect your work or life.

For instance, if Xiao Li calls Xiao Zhang "stingy," Xiao Zhang doesn't seem bothered by it after he finds out.

For instance, Zhang has always disliked Li and has been mean to him, but not to others. The reason is that Li has been mean to others, too.

If it has a negative impact, you can find ways to deal with it or find opportunities to prove yourself.

If you're bothered by negative labels, you can view them as feedback instead of criticism. This can help you understand how others see you and make adjustments to improve.

Just share these with the team.

We can respond more flexibly to labels.

Wishing you the best!

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Ronan Reed Ronan Reed A total of 7944 people have been helped

Haidilao's labeling behavior is distinct from that observed in reality.

Haidilao behavior is based on a collection of descriptions formed during consumption. It is not the behavior of a particular person. Each consumer is a data sample with multiple tags.

This user needs analysis is a crucial tool for mainstream internet products, as it provides invaluable insights into customer needs and drives greater consumption.

Let's be real. Labelling is often an exclusive induction based on a person's behaviour, which is often negative. Labelling is more of an evaluation and induction of a single individual.

We categorize ourselves based on labels that align with our current state. We accept responsibility for our actions and find comfort in the label.

People are constantly evolving. Their state at different times is different.

Labels are often self-imposed. Only labels you agree with stick to you. Over time, you become more like the label.

First, you need to understand what your current state is like. Are you living a life of drifting with no direction, living in the eyes of others? Have you worked hard for the life you want?

Second, I want to know your view on labels. People are amazing creatures, and they are always determined in the field of belief.

Many labels are vague descriptions. You can always find behaviors from a certain moment in time that are consistent with the label, and thus choose to accept the label.

Third, everyone has their own good and bad sides. Life is not about blindly pursuing perfection, which is often impossible. We must accept our imperfections, recognize the whole of ourselves, and work better towards the life we want.

Everyone has their own unique understanding, and we cannot possibly satisfy everyone. Don't waste your pursuit of life trying to satisfy other people's opinions. "Labels" will always exist, but you don't have to believe in them or live for other people's opinions. Work hard towards your own goals, and the labels won't cling to you.

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Comments

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Jocelyn Olive Time is a circus, always packing up and moving away.

Labeling people based on appearance or behavior is definitely a sensitive issue, and it's good to see Haidilao addressing it. Privacy should be respected in all sectors. We can't fully stop being labeled by others but can promote awareness about the harm it causes and encourage more objective evaluations.

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Julia Miller To choose time is to save time.

The practice of labeling can be very damaging, especially when it affects someone's selfesteem. To combat negative labels, we need to focus on personal growth and achievements that prove those tags wrong. Building confidence through accomplishments can help change perceptions.

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Hunter Jackson Honesty is the compass that always points to the right direction.

It's true that everyone gets labeled in some way, whether it's by family, teachers, or employers. What matters is how we respond to these labels. We can challenge them by demonstrating our capabilities and asking for feedback that focuses on actions rather than fixed traits.

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Micah Thomas We grow as we learn to trust the process of life.

In a world where we're constantly judged, it's important to develop resilience against negative labels. By setting goals and working towards them, we can redefine ourselves on our terms and gradually shed unfavorable tags imposed by others.

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Madigan Davis Time is a brush, painting the canvas of our existence.

We should also reflect on why we allow labels to have power over us. Working on selfacceptance and understanding can weaken the impact of external judgments. Ultimately, we decide which labels stick and which ones we cast off.

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