Is the quality of consultants on the platform declining?

Good day. My name is Kimu the Little Angel, and I hope my response is of some assistance.

1. The Distinction Between a Counselor and a Psychological Counselor

The questioner indicated that they had engaged in an instant chat with a counselor that evening.

It should be noted that the Yi Xinli instant counseling service is booked with a listener, rather than a counselor. The service offers both voice and text counseling, and the listeners are typically not counselors who have undergone extensive psychological training. Consequently, the fee for a listener is typically only a few tens of dollars per hour, as opposed to hundreds of dollars per hour for a counselor.

It should be noted that different counselors may possess disparate abilities and attitudes.

2. Analysis of the Problem

Although a discernible difference in quality was evident in the live chat, overall, no significant issues were observed.

It would be beneficial to ascertain whether the counselor in question was booked through the app or another channel. While there were no significant issues, it is evident that a distinction in quality was perceived.

Does the discrepancy lie in the counselor's ability to identify the underlying issue, or in their capacity to provide a solution?

One might also consider the possibility that the discrepancy in quality is attributable to the counselor's attitude.

I informed her of the difficulties I had encountered in my professional endeavors. She asserted that I was being excessively demanding in my job search and that newcomers lacked the leverage to negotiate effectively. She further predicted that I would gain sufficient work experience within three years.

One should refrain from dwelling on the matter. Upon inquiring as to the rationale behind this decision, she stated that it was due to her extensive experience.

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When disclosing personal issues to another individual, it is natural for the confessor to seek understanding, recognition, and effective assistance. However, direct denial and suppression can hinder the neutrality of the counselor or listener.

The listener's description is arbitrary, subjective, and empiricist in nature.

I stated that I might not concur with her opinion, and she asserted that this was because she had not expressed what I had desired to hear. I experienced a sense of offense.

As previously stated in my private message, I was seeking further professional advice from the counselor. Instead, I was met with a sense of interrogation and challenge, as though my lack of employment rendered me a futile individual.

It is a challenging situation.

As a listener, one may disagree with the speaker's ideas; however, it is imperative that one refrain from attacking them with subjective interpretations and, moreover, from taking an opposing position. In the event that the listener's emotions fluctuate or they feel offended, it is crucial to cease communication immediately and adopt a more conciliatory approach.

I made it clear that I was seeking employment that would not be exploitative. What she meant was that, as a newcomer, I should be grateful for any position I was offered and not consider negotiating terms. I felt as though I was being subjected to a predatory approach by a company's human resources department for financial gain.

Subsequently, I informed the individual that, although the designated time had not yet elapsed, I wished to conclude the call. However, I am uncertain as to whether this was a common practice of hers, namely, to abruptly terminate calls with visitors. Regardless, the experience was decidedly unsatisfactory.

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In addition to adopting an antagonistic stance towards the confider, the listener also inflicts secondary harm. Based on the available information, it can be concluded that this is a severely substandard service.

Did I previously assert that the listener was unprofessional and erroneous in their conduct?

In light of the available information, it is reasonable to conclude that the listener's conduct was unprofessional. It is unfortunate when individuals seeking assistance are met with indifference and harm.

3. Recommendations for Subsequent Consultation and Assistance

1. When selecting an individual to request assistance from, it is advisable to consider the tags and profile of the person in question, with the aim of identifying the most appropriate candidate in relation to the specific issue that requires attention.

2. It is advisable to focus on the number of service visits and the positive feedback rate. In the case of novices and those with a low positive feedback rate, it is recommended to choose as appropriate.

In the case of serial or ongoing problems, it is advisable to select the same individual to address them.

4. Recommendations for Requests for Assistance

1. The positioning of the problem of seeking assistance

It is important to distinguish between the resolution of psychological issues and the resolution of workplace issues. It is essential to determine whether the objective is to address psychological concerns or to address workplace issues.

2. Different problems require different solutions.

The question of how to respond to and resolve instances of workplace PUA, and the issue of how to adapt one's mindset when subjected to PUA in the workplace, are two distinct matters. It is therefore essential to ascertain which of these problems one is seeking to address.

It is my hope that Jinmu's response will prove beneficial to the individual who posed the question. Should the questioner require further assistance or clarification, they are encouraged to communicate with us at their convenience.

Good evening. I'm sorry to hear your experience in instant counseling wasn't good. There are many reasons for this. You have your own professional advice and don't want to be interrupted or exploited.

The counselor might not be in a good mood today and might tell you what to do. It's hard to escape subjective judgments, which is a weakness we all have.

Counselors should also improve their listening and counseling skills. Many novice counselors come in every year. If you're not satisfied, look for another listener.

Your main purpose is to talk, but the other person tells you not to think about anything. This makes it hard to understand. In the current environment, counselors are also vulnerable to external influences and negative energy.

The counselor may have emotional problems, so it's best to be understanding. We all have desires. You don't want to be treated like a piece of meat at work. You have your own demands, which is understandable. Stick to your principles. Newcomers can express their rights and needs.

This reminds me of the movie "The Wish Room." What would you wish for if you could make it come true? I think this room is similar to a place where people can tell their stories. An instant counseling room is also similar. You can feel accepted here, there is no pressure, and I hope your next counseling experience will be better.

ZQ?