What if I have resistance to work? How should I adjust myself?

It is not uncommon for victims of sexual harassment to experience distress and a desire to leave their current position.

It is of the utmost importance to prioritize one's personal safety and well-being. In the event that one's current work environment is deemed unsafe, it is advisable to seek appropriate support, which may include assistance from one's employer, human resources department, or trade union.

Such professionals can provide the requisite support and solutions. Should one feel the need for professional counseling, it is advisable to seek the assistance of a duly qualified counselor to assist in coping with these emotions and trauma.

Secondly, it is possible to attempt to implement a series of constructive measures with the objective of modifying one's cognitive framework. The following recommendations are offered for this purpose:

1. Seeking support is an important step in the recovery process. It is beneficial to share one's experiences and feelings with close friends, family members, or a trusted individual. This can provide invaluable emotional support and encouragement, which can help to alleviate feelings of loneliness and isolation.

2. Self-acceptance: It is important to allow oneself to experience pain, anger, and disappointment. These are normal emotional reactions, and it is crucial not to be overly critical of oneself.

3. It is important to prioritize self-care, ensuring sufficient time and energy are allocated to maintaining physical and mental health. This may entail incorporating appropriate exercise, relaxation techniques (such as deep breathing and meditation), nourishing diet, and sufficient sleep.

4. Seek Professional Assistance: In the event that an individual is unable to cope with the aforementioned emotions and trauma independently, it is recommended that they seek the guidance of a professional counselor. These professionals are equipped with the necessary expertise to provide appropriate support and guidance, which can assist individuals in effectively navigating the challenges they are facing.

5. Consider seeking new employment opportunities. If one decides to leave one's current position, it may be beneficial to explore alternative job prospects. A novel work environment and colleagues may provide new opportunities and challenges that could facilitate recovery from past trauma.

It is also important to remember that everyone has the right to feel safe and respected, regardless of their circumstances. In the event that an individual experiences sexual harassment or a violation of this nature, it is imperative that they take the necessary steps to ensure their protection.

Hello, old friend! After listening to your confessions, I would love to give you a big hug and say, "You've worked hard, and you've done a great job!"

In the workplace, gender boundaries are sometimes blurred, and some people may cross the line. We may experience anger, sadness, and powerlessness. But when an old friend speaks his mind, it's a breath of fresh air! I think, "Wow, he's really brave."

[Honesty is a more effective medicine than sympathy. It has the power to soothe the heart, and it's always there for us!

I felt sad when I saw the description of an old friend being discouraged by the words of others and losing interest in work. But then, something amazing happened! The two words "adjustment" came out of my mouth, and I felt ✨full of strength✨. Faced with this problem, I'm excited to discuss the following questions with my friend:

Let's figure out how we can better protect ourselves at work!

Let's find out how we can comfort our emotions when we are hurt!

How can we gain the upper hand when dealing with strange people?

I'm excited to find out how we can separate work and life emotions to make ourselves more energetic!

I'm excited to find out how we can face difficult problems at work calmly and develop our own values!

Let's create a safe working environment for ourselves!

When we encounter difficult problems, we need to say to ourselves: It's not scary that things happen, it's scary how we choose to react to them!

I'm sending you all my love and positive energy for your old friend! I truly believe that they're going to have an amazingly energetic future. And I'm hugging you again!

That's a good question.

It is to be expected that you will experience setbacks and frustrations in the course of your work.

For this reason, I am going to give you some comments for your consideration.

The work you describe, which is of a customer service nature, often involves difficulties, frustrations, and even setbacks for a number of reasons.

As you describe it, you will encounter people who speak in an odd way or deliberately vent their anger.

Customer service work requires direct contact with a wide range of customers or clients, so it demands good communication skills and patience.

This direct contact with people will undoubtedly lead to different types of interpersonal challenges, including dealing with complaints, solving problems, and responding to emergencies.

This more stressful environment will undoubtedly lead to feelings of fatigue and increased emotional stress.

Furthermore, customer service work at the front desk often involves various emergencies and unexpected situations.

For example, you mentioned encountering a sexually harassing person, as well as other customers' emotional dissatisfaction, technical failures, or other emergencies.

Therefore, employees in this position must be able to respond quickly and solve problems in these unpredictable situations. However, this uncertainty also increases the challenges and pressure of their work.

Furthermore, employees in the front office of an organization are expected to meet high standards. They interact with external customers or clients on behalf of the company or organization, representing the company's image and protecting its interests.

However, customer service employees must be supported and recognized, especially when dealing with complex or difficult situations.

This sense of responsibility and lack of support can make employees feel stressed, isolated, and frustrated, especially when they are temporarily unable to meet customer expectations or needs.

These can increase the negative emotional impact of facing setbacks and blows.

Therefore, you must understand the particularities of customer service work to alleviate confusion, frustration, and setbacks at work. Try some of the following effective coping strategies and techniques to deal with challenges and maintain a positive attitude and motivation at work.

First, recognize your emotions.

When you face setbacks like resistance, setbacks, or a lack of motivation, the first thing you need to do is recognize your emotions and accept their existence.

Do not suppress or ignore these emotions. Understand and accept them.

This is the foundation and key step for actively dealing with negative emotions.

Second, look for the positive.

You will find the positive aspects and sense of achievement in your work, despite setbacks.

Review some of your past successes to rekindle your enthusiasm and motivation for work.

For example, she was able to respond effectively and protect the rights and image of herself and the unit when faced with people who "talked in a strange way or deliberately vented their anger."

You will continue to grow from solving problems.

In the face of this "sexual harassment" incident, you must examine it objectively and think about ways to solve the problem.

You must analyze the causes of things before and after, find ways to deal with them, and develop corresponding solutions.

For example, you must maintain a sense of boundaries, collect evidence, and promptly report to the unit or public security department.

You must see setbacks as opportunities to learn and grow, and draw lessons from them. This is the only way to continuously improve your abilities and ability to deal with challenges.

We must continuously learn and progress if we want to enhance our self-confidence and better face future challenges.

Seek more social support.

You came to the platform to seek help, so don't bear your experiences and emotional experiences alone.

You should also share your feelings with your leader, colleagues, friends, or family to seek support and understanding.

You need to communicate with others to release emotions and gain advice and encouragement to better deal with setbacks.

I'm confident this will be helpful!

Dear Sir/Madam, The verbal attacks, emotional outbursts, and sexual harassment you have experienced at work have placed you under significant stress and have caused you to feel stressed and burned out.

Such experiences can result in traumatic stress or a buildup of unresolved emotions.

For example, an individual may experience a sense of loss of control, whereby they perceive a lack of agency in determining who they will interact with and the nature of the messages they will receive. This can lead to a sense of passivity in the face of these experiences. The sense of powerlessness is also intensified when individuals encounter strong stimuli, such as instances of harassment or abuse at work. In such instances, the individual may question their ability to protect themselves and subsequently experience a sense of resignation in the face of the humiliation they are subjected to.

Furthermore, adverse experiences can impair self-esteem, engendering a sense of resignation and boredom with the job.

To modify one's current mindset, it is essential to prioritize the management of one's emotions, acknowledge and address grievances, anger, and dissatisfaction, and then identify effective outlets for their release. These may include verbal communication with a trusted family member or friend, written expression through journaling or other forms of writing, or even cathartic release through verbal or written expression of intense emotion.

An alternative approach would be to attempt to disassociate one's work from the aggressor who harasses and attacks. It is important to recognise that the individuals who cause distress are not representative of the wider organisation, and that one's work is not defined by them. It may be helpful to reflect on the positive experiences one has had at work, including the gratitude and recognition received, as well as the personal growth achieved. These positive experiences form an important part of one's work and are a significant factor in one's decision to take up this role.

It is recommended that the next step is to focus on increasing one's sense of control. This entails recognizing that although it is challenging to control who calls and what they say, one can develop a set of coping strategies and identify resources that can provide support. One such strategy is to seek assistance from one's manager and the company. Additionally, it may be beneficial to suggest the introduction of systems and policies designed to safeguard employees. In the event of encountering a harassing phone call, it is advisable to terminate the call immediately and report it.

It would be beneficial to inquire with experienced older employees as to the effective methods they have employed in response to such malicious remarks or harassment.

Burnout is a common phenomenon, affecting the majority of individuals in the workplace to varying degrees. To effectively manage stress and prevent burnout, it is essential to have adequate support not only at work but also in one's personal life. This enables individuals to maintain a healthy balance between their professional and personal lives, which in turn makes it easier to cope with stressors at work.

Good day, I am Li Di, and I am grateful for this opportunity to interact with you.

The nature of your current job entails exposure to individuals who speak in an inexplicable or disrespectful manner and express their emotions in an erratic and arbitrary manner. Furthermore, you have also encountered sexual harassment, which is a highly distressing experience. You are experiencing a sense of helplessness and a desire to adjust your circumstances. Firstly, I would like to extend my support and understanding. I can perceive your feelings of helplessness. When I observed these issues, I placed myself in your position and contemplated them. I hope to engage in discussion with you regarding these matters.

Firstly, it would be beneficial to ascertain whether the company has any protection regulations in place for employees in customer service roles. It would also be helpful to understand whether any colleagues have encountered similar issues and, if so, how they were handled. Furthermore, it would be advantageous to gain insight into how to obtain support to protect one's rights.

Secondly, I have experienced sexual harassment in the workplace. Would it be possible for me to seek legal assistance?

Thirdly, in the event of an inexplicable or deliberate emotional outburst from another individual, it is possible to adopt the perspective that such behaviour is not a reflection of one's own actions. Rather, it is a matter for the other person to address their own emotional expression and vent their emotions. This can be conveyed to the other person in a calm but firm manner, emphasising that if the problem is to be solved, communication and respect between the two parties is essential.

It should be noted that the above discussion represents merely a hypothesis. If any aspect of this discussion causes discomfort, it is recommended that it be ignored.

Let us examine the potential psychological mechanisms underlying your feelings and needs together, with the aim of fostering a deeper understanding and acceptance of yourself.

First, sexual harassment is an extremely invasive act that not only violates physical boundaries but can also cause profound damage to self-esteem and sense of security. This experience may result in post-traumatic stress disorder (PTSD) symptoms such as persistent anxiety, panic attacks, insomnia, and nightmares.

In such a situation, the following psychological states may be experienced:

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The initial response to such an incident may be one of denial, whereby the individual refuses to acknowledge the occurrence. This is a common defense mechanism.

Anger is a common subsequent emotion, manifesting as a direct reaction to the violation and an expression of the sense of loss of control.

Prolonged stress can precipitate depressive symptoms, including feelings of helplessness and despair.

It is not uncommon for individuals to erroneously ascribe culpability to themselves, despite the absence of evidence to support such a conclusion.

Anxiety: The concern about the potential for similar occurrences in the future can result in persistent worry and stress.

In such circumstances, it is crucial to recognise that it is entirely normal to experience the emotions that arise in the face of such situations. It is not uncommon for individuals in similar roles, such as customer service representatives, to feel distress and harm as a result of encountering inappropriate behaviour or words, particularly in instances of serious issues such as sexual harassment.

Such an experience may evoke feelings of anger, fear, or unease, which are all typical emotional responses. However, it is essential to recognize that the incident is not the individual's fault and that it should not befall anyone.

Subsequently, the following steps may be taken to facilitate adjustment.

It is important to find a safe space where one can express and process emotions. This can be achieved through various forms of artistic expression, such as journaling or drawing, or by discussing one's experiences with trusted friends or family.

It may be beneficial to discuss your feelings with colleagues, as this can facilitate the development of empathy and support.

Should you require assistance, you are encouraged to report the incident to your company's human resources department. They will be able to provide you with the necessary support and protective measures.

It is recommended that you consider seeking professional counseling. Some companies offer employee assistance programs that may include free counseling services.

Professionals can assist in the processing of the emotional impact of the situation.

It is important to prioritize self-care and allow sufficient time for recovery. This may entail temporarily reducing one's workload or taking time off as needed.

In the interim, the maintenance of healthy habits, including moderate exercise, adequate sleep, and a balanced diet, will facilitate emotional recovery.

☆Boundary setting: It is advisable to learn how to set healthy boundaries for oneself, such as clearly communicating to others what is and is not acceptable communication. It is then important to adhere to these boundaries in future interactions.

In cases of sexual harassment, victims have the right to take legal action in order to defend their interests.

☆Career Planning: Consider whether it is necessary to alter one's work environment or to seek a more secure position. In some cases, it may be imperative to depart from a detrimental work setting for the sake of one's physical and mental well-being.

It is of the utmost importance to prioritize one's safety and mental health. It is inadvisable to resume work prematurely without first ensuring one's readiness and having a plan for how to respond to similar situations.

Concurrently, it is imperative to ascertain the means of safeguarding oneself in the workplace and to prevent a recurrence of such incidents.

It is my sincere hope that my response will prove beneficial. I extend my warmest regards to you and the world at large.

In customer service, you'll meet all kinds of people. Sometimes, you'll encounter uncomfortable situations. It's normal to feel shocked when you experience sexual harassment. This goes beyond work and touches on personal feelings of safety and respect.

We also have to adjust our mentality and protect ourselves.

Don't let others' behavior affect your self-esteem. You deserve respect. These negative emotions at work are like potholes. It's bumpy, but it'll get better.

If you're harassed at work, tell your boss or HR right away.

The company must provide a safe working environment. Stand up for yourself. Protect yourself.

Take some time to process your emotions. Go somewhere quiet, take deep breaths, relax, or talk to a friend or family member.

Outside of work, find things that make you happy. Do sports, paint, read, watch TV, or play games.

If the job is making you unhappy, think about changing jobs. There will always be a better job out there.

Protect yourself. Adjust your mindset. You are not alone. There are storms in life, but there are also rainbows.

You can get out of this haze and find your sunny day.

Good day. I am the Heart Exploration coach, Gu Daoxi Fengshou Slender Donkey.

Indeed, it is inevitable that any job will entail some degree of frustration. Burnout is a common phenomenon. I have experienced moments of resistance myself, and I can empathise with the feelings expressed by the original poster. I would like to extend my support to the original poster.

Customer service and after-sales, given the sheer number of individuals with whom one must interact, it is inevitable that one will encounter customers exhibiting negative emotions and making unreasonable demands. Some of the demands that the questioner deems excessive are encountered with regularity when dealing with a large group of people from a diverse range of backgrounds. This is not a reflection of the questioner's shortcomings.

Not all individuals are suited to customer service roles. The ability to process emotions and regulate one's own emotions is a prerequisite for success in this field. I have observed the turnover rate among our after-sales colleagues to be quite high. It is not uncommon for the individual seeking assistance to experience a range of emotions in this context.

As a novice in the workforce, I was previously unaware of the importance of maintaining professional boundaries. After a sale, I would directly address a customer's concerns, often resulting in a negative outcome. The customer would abruptly terminate the call, and I would subsequently experience a surge of frustration. In some instances, the customer would even seek assistance from the branch office. However, my own negative experience led me to recognize that I was not suited for such interactions and subsequently established a personal policy of never crossing this line.

It is accurate to conclude that in such a position, negative emotions may be experienced. However, this does not necessitate that all unreasonable actions are to be met with a positive response. When an individual encounters injustice, they may choose to retain evidence, report the incident to a supervisor, express their feelings, and advocate for their legitimate rights and interests.

As the adage suggests, when an individual displays negative emotions towards another person, there is a possibility that they are seeking assistance. The inquirer may attempt to empathize with the other person's perspective. The underlying sense of helplessness and need may help mitigate the likelihood of internalizing the other person's words and undermining one's own resolve.

It is important to note that while we are indeed workers, this does not necessitate that we must endure all forms of mistreatment. By maintaining a healthy balance between assertiveness and restraint, we can effectively safeguard our rights and interests.

The aversion to loss principle posits that the pain of losing 100 yuan is far greater than the joy of getting 100 yuan. It would be beneficial to consider this proposition in greater depth. What is the probability of encountering this type of person?

To illustrate, how frequently do such customers present themselves in a given month? Is it possible to obtain positive feedback from the majority of customers?

It would be beneficial to ascertain whether you derive a sense of fulfilment from this role. Furthermore, it would be prudent to determine whether you are prepared to set aside your current unhappiness regarding this matter in order to focus on the overall sense of accomplishment.

When the entirety of the forest is observed, the significance of a single tree is diminished.

One might inquire whether this kind of disturbance could be averted by providing feedback to the leader on process optimization. Alternatively, one might be willing to accept it in the interest of maintaining one's salary.

A focus on gains and solutions will yield more positive energy than a focus on harm.

One may consider maintaining an emotional diary as a means of identifying one's emotions. It is possible that negative emotions are exacerbated due to a lack of satisfaction with one's job.

Alternatively, could it be that the occasional emotional disruption simply requires self-adjustment? It may be beneficial to allow oneself to experience emotions. There is no inherent value or detriment associated with emotions; they serve as indicators of mental health. When emotions arise, it may be helpful to accept them, identify one's needs, and make necessary adjustments.

It is recommended that emotions be separated from things. A job is simply that: a job. Focusing on things rather than emotions will make us less sensitive to the negative emotions of others and reduce internal conflict.

One should endeavor to avoid becoming permanently fearful of a particular object or situation as a result of a single negative experience. Instead, it is important to recognize and accept one's capacity to decline unreasonable requests and to communicate this effectively.

It is recommended that the following text be read: "A Change of Heart."

I wish you the best of success!

Greetings, inquirer. I am Jia Ao, the Heart Exploration coach. I am not seeking any particular information from you at this time.

It is evident from your posts on this platform that you are experiencing a degree of distress and anxiety. It is likely that you have encountered some difficulties at work. Your current role is in customer service at the front desk, which inevitably involves interacting with a diverse range of individuals, some of whom may exhibit unusual or deliberately provocative behaviour. Additionally, you have previously been subjected to sexual harassment, which has understandably led to a reluctance to continue working in the same capacity. In light of these experiences, it is natural to seek guidance on how to navigate similar situations in the future.

As a customer service representative at the front desk, one is bound to encounter a plethora of situations and individuals. It is possible that one is not yet accustomed to such circumstances, but it is advisable to consult with one's supervisor regarding the issues at hand and seek guidance on how to address them. It is essential to be assertive and respond to the situation in a manner that is commensurate with its demands.

To assist in the process of analysis and sorting:

1. It is advisable to attempt to relieve stress.

Indeed, in the context of this kind of work, a wide range of situations may arise. It is therefore essential to maintain a state of emotional equilibrium and to avoid placing excessive pressure on oneself. In the event that a problem cannot be solved, it is advisable to seek feedback from one's superior. After work, it is beneficial to engage in activities that facilitate the release of stress. These may include spending time with friends or engaging in leisure activities. It is also important to recognize that excessive work pressure can potentially lead to the development of anxiety disorders. Therefore, it is crucial to maintain a healthy work-life balance.

2. Distraction is an effective method of coping with unavoidable work-related stressors.

In the event of encountering an unavoidable problem at work, it is advisable to adopt a more light-hearted approach and avoid becoming overly preoccupied with it. When experiencing feelings of annoyance, it is beneficial to shift one's focus to a more positive aspect of life. Listening to soothing or cheerful music can help to alleviate stress and promote relaxation. It is important to avoid dwelling on work-related issues, particularly when attempting to rest at night. Engaging in music can help to induce a state of relaxation and facilitate a more restful sleep, which in turn can lead to improved performance at work the following day.

3. It is advisable to communicate more with friends.

It is not possible to circumvent the difficulties and perplexities that arise in the workplace. However, it is possible to modify one's mindset to better cope with these challenges. If the situation is particularly overwhelming, it may be necessary to decline the situation directly. It is important to learn to safeguard one's well-being. It is often beneficial to engage in more frequent communication with friends, express one's concerns, listen to their opinions and suggestions, and avoid prolonged periods of anxiety. It is essential to identify strategies for stress relief.

4. Adjust one's mindset in a proactive manner.

The adage "If you can't avoid it, then just accept it" is applicable in the context of a new job and a new work environment. It is inevitable that an adjustment period will be experienced, and it is crucial to actively adjust one's mentality in order to navigate this period successfully. Every new job has a running-in period, during which difficulties are to be expected. If a problem arises, it is essential to address it promptly and effectively. However, if the problem is insurmountable, it may be necessary to consider alternative options. It is important to recognize that there are always more solutions than difficulties.

It is my sincere hope that this response will prove beneficial to you. Should you require further communication, you are invited to follow me (click on my personal homepage), select the Heart Exploration service, and engage in one-on-one communication with me. With best wishes for your continued success.